Frequently Asked Questions
1. What is Organic Khabar?
Organic Khabar is an online food store in Bangladesh offering a wide range of quality food products, including Ghee, Honey, Mustard Oil, Masala, Dates, Nuts & Seeds, Pickles, Khejur Gur, Fruits, Herbs, Dry Fish, Dairy Products, Fish & Meat, and Grocery items.
2. What products can I buy from Organic Khabar?
You can shop from a wide range of food categories, including:
- Ghee (ঘি)
- Honey & Sweets (মধু ও মিষ্টি)
- Oil (তেল)
- Masala (মশলা)
- Dates (খেজুর)
- Nuts & Seeds (বাদাম ও বীজ)
- Pickle (আচার)
- Organic Products (অর্গানিক খাদ্য)
- Khejur Gur (খেজুর গুড়)
- Mango & Fruits (আম ও ফল)
- Herbs (ভেষজ)
- Dry Fish (শুটকি)
- Dairy Products (দুগ্ধজাত পণ্য)
- Fish & Meat (মাছ ও মাংস)
- Grocery
3. How can I place an order?
You can place your order directly through our website.
Simply select your desired products, add them to your cart, provide your delivery information, select your preferred payment method, and confirm your order.
4. Do you offer home delivery?
Yes. Organic Khabar offers home delivery for eligible locations. Delivery availability and charges may vary depending on your location and order.
5. How long does delivery take?
Delivery time may vary depending on your location, product availability, order volume, and delivery conditions.
Our team will provide the applicable delivery information when processing your order.
6. What payment methods do you accept?
We support available online payment options and may offer Cash on Delivery (COD) for eligible orders and locations.
Available payment methods may vary depending on your location and current payment facilities.
7. Can I cancel my order?
Order cancellation may be possible before the order is processed or dispatched.
Please contact our customer support team as soon as possible if you need to cancel an order.
8. Can I return a product?
Because many of our products are food and perishable items, returns are subject to our Return & Refund Policy.
If you receive a wrong, damaged, expired, or verified quality-issue product, please contact us within the applicable reporting period.
9. What should I do if I receive a damaged or wrong product?
Please contact us as soon as possible after receiving the order.
Provide your Order ID, product details, photographs/videos of the product and packaging, and a description of the issue.
Our team will review the case and guide you through the appropriate solution.
10. Can I get a refund?
A refund may be provided for eligible cases after verification and approval according to our Return & Refund Policy.
Refund availability and processing time may depend on the payment method and specific circumstances of the order.
11. Are your products organic?
We offer products that are marketed as organic, natural, pure, or traditionally sourced where applicable. Product-specific information and claims should be checked on the individual product page.
We aim to provide accurate product information and source our products from trusted suppliers.
12. How can I contact Organic Khabar?
You can contact our customer support team through:
WhatsApp / Mobile: +8801611427481
Email:organickhabar0@gmail.com
Website:www.organickhabar.com
Our team will be happy to assist you with your orders and product-related questions.
13. Can I get help before placing an order?
Yes. If you have questions about product availability, pricing, delivery, payment, or other order-related matters, feel free to contact us before placing your order.
14. Do you provide customer support after delivery?
Yes. Our support does not end after delivery. If you have a genuine issue with your order or need assistance, please contact our customer support team.
Organic Khabar — Pure, Fresh & Organic